Returns

Items can be returned or exchanged within 14 days of delivery.

To request a return or exchange, email customercare@goliajewelry.com with your order number and item details.

After confirmation, send your package to the provided return address.

Return shipping costs are your responsibility. We recommend using a trackable shipping method, as we can’t be held responsible for lost packages.

Exchanges

Exchanges for a different size within the EU come with free shipping on your new order.

Please follow the return process for sending back the original item.


Refunds

Refunds are processed within 14 business days after we receive your returned items.

Items must be in perfect, unworn condition with original packaging and packing slip.

Earrings cannot be returned or exchanged due to hygiene reasons.

Shipping costs are non-refundable.

Refunds will be made to the original payment method.