CUSTOMER CARE
SHIPPING
Free shipping on all orders over €150.
Due to high demand, shipping may be delayed by 1-3 days.
We apologize for any inconvenience.
Kindly be aware that we do not dispatch orders during weekends. Any orders made after 12:00 CET on Friday or during the weekend will be processed for shipment on Monday.
Golia ships to various countries worldwide, with shipping costs and delivery times determined by the destination.
All final details are calculated during the checkout process. If your country is not listed as a shipping option during checkout, please contact our customer care team at customercare@goliajewelry.com.
For 14k made-to-order items, we dedicate 1-2 weeks for crafting your GOLIA piece. Once your order is dispatched, you'll receive an email with a tracking code.
DELIVERY
All orders come with a tracking number provided in the shipping confirmation email.
Please note that tracking information may take a few hours to update.
Please note that tracking information may take a few hours to update.
The estimated delivery time depends on your country and excludes any potential delays related to payment authorization or stock availability.
In case of any delays or issues while tracking your package, we recommend reaching out to the carrier for assistance. Unfortunately, we are unable to provide insights on packages once they embark on their journey.
DUTIES AND TAXES TO NON-EU COUNTRIES
For shipments to non-EU countries, please note that the customer is responsible for import duties, customs, and local taxes. Payment is necessary to release the order from customs upon arrival.
While we can't specify the exact amount, the shipping company will contact you regarding additional costs once the purchase arrives in customs.
If import taxes are not paid.
GOLIA reserves the right to charge the customer for incurred costs.
Verify your order upon delivery, and if any damage is be found, please report it to your delivery courier immediately or within two days of receipt.
GOLIA is not responsible for merchandise damaged or lost during transportation, but we take great care in packaging to minimize any potential damage.
PRIVACY POLICY
This privacy policy outlines how GOLIA collects, processes, and uses personal information on www.goliajewelry.com (hereinafter: “GOLIA”).
As the controller of this data, GOLIA respects the privacy of all visitors/users and ensures that personal information is treated confidentially.
INFORMATION COLLECTION
Website Usage Data: GOLIA gathers non-personal information, such as your IP address and browsing behavior, to enhance your experience on our site.
OUR SERVICES
GOLIA collects personal information like names and email addresses to fulfill orders and may request additional information for research or marketing purposes. Collected data is stored securely.
USE OF INFORMATION
Order processing: Your personal information is used to process and fulfill your orders. Communication: GOLIA may contact you with order updates, newsletters, or promotional offers if you opt in.
COMMUNICATION
All email conversations are stored for reference. GOLIA may request additional personal information if relevant to its purposes or operations, stored securely.
All email conversations are stored for reference. GOLIA may request additional personal information if relevant to its purposes or operations, stored securely.
COOKIES
GOLIA uses cookies for research to better understand client demographics. Cookies are stored on a secure server to track website activity.
PURPOSE
GOLIA collects and uses information only for the purposes described unless explicit permission is granted.
GOLIA collects and uses information only for the purposes described unless explicit permission is granted.
THIRD PARTIES
GOLIA does not provide your data to other parties. In some cases, personal data may be confidentially shared internally. We employ industry-standard security measures to protect your data from unauthorized access or disclosure.
GOLIA does not provide your data to other parties. In some cases, personal data may be confidentially shared internally. We employ industry-standard security measures to protect your data from unauthorized access or disclosure.
ALTERATIONS
This privacy policy is subject to change based on website updates. GOLIA advises regular review.
This privacy policy is subject to change based on website updates. GOLIA advises regular review.
PERSONAL DATA
GOLIA offers visitors the option to view, change, or delete provided personal data. To adjust or remove data, use the link at the bottom of newsletters or email.
GOLIA offers visitors the option to view, change, or delete provided personal data. To adjust or remove data, use the link at the bottom of newsletters or email.
QUESTIONS
You can update your preferences or unsubscribe from our communications at any time. By using our website, you consent to the terms of this privacy policy. GOLIA regularly reviews compliance with this privacy policy.
You can update your preferences or unsubscribe from our communications at any time. By using our website, you consent to the terms of this privacy policy. GOLIA regularly reviews compliance with this privacy policy.
For questions, please e-mail: customercare@goliajewelry.com