DOMESTIC SHIPPING - THE NETHERLANDS

• Please note that we do not ship on Sundays.

• A track and trace code will be provided with every order directly when the order has been shipped.

• All of our domestic orders are shipped bij PostNL from Amsterdam.

INTERNATIONAL SHIPPING

• Please note that we do not ship on Sundays. 

• Any added duties or taxes are the responsibility of the customer. 

• A track and trace code will be provided directly when your order has been shipped. 

• All of our international orders (EUR1 & EUR2 countries and the rest of the world) are shipped by PostNL from Amsterdam.
  
  

RETURN POLICY

If you want to return your item(s) please contact us here (Dutch or English) within 14 days after purchase with your order number and reason and we will get back to you within 24 hours. We will offer a complete refund if the item(s) are returned in perfect and unworn condition. 

• Due to hygienic reasons, earrings may not be returned or exchanged.

• Please make sure your return is packed in it's original packaging.

• The customer is responsible for all shipping costs unless the item is damaged.

• We reserve the right to deny credit if the package returned to us is damaged or incomplete or does not meet our return policy requirements in any other way.

• Refunds will be made on the same account you paid the order with.

• Refunds will be made in Euros after we received the undamaged product within 15 days. 

• Golia cannot be held responsible for any lost or damaged packages. To secure the arrival of your return, we advise you to use a trackable shipping method. 
  
  

EXCHANGES

Unused purchased items are exchangeable in any different size or product if available. If you want to exchange your item(s) please contact us here (Dutch or English) within 14 days after purchase with your order number reason and we will get back to you within 24 hours. Exchanges are only processed after receiving your returned products. Exchanges shipped to you are free of charge.

DAMAGED OR FAULTY ITEM

If your item is delivered damaged or faulty, please contact us within 72 hours from the date of receipt. We will get back to you within 1-2 business days.

CANCEL YOUR ITEM

You can cancel your order within 2 hours after your placed and paid the order. If you want to cancel your order please contact us as soon as possible.

PAYMENT

We accept Visa, MasterCard, American Express, PayPal, iDeal and Bancontact.