FAQ

ORDERS
Where can I buy Golia Jewelry?
What payment methods do you accept?
Do you offer gift cards?
DELIVERY
Where do you ship to?
How much are the shipping costs?
Does the shipping costs include customs, duties and/or taxes?
When will I receive my order?
I have received a defective product. What should I do?
Is it possible to cancel or change my order?
Do you ship during weekends?
RETURNS
How can I return my order?
Will I get a complete refund after I returned my order?
Will I have to pay for return shipping?
When do I get my refund?
How can I track my order?
Can I also return a sale purchase?
Can I also return an item from your Vintage collection?
JEWELRY & CARE
What is your jewelry made of?
How sustainable is your jewelry?
Where is the jewelry made?
What is the best care for my jewelry?
Can I shower with my jewelry?
How do I store my jewelry?
How can I clean my jewelry?