FAQ
ORDERS
Where can I buy Golia Jewelry?
What payment methods do you accept?
Do you offer gift cards?
Do the shipping costs include customs, duties and/or taxes?
Is it possible to cancel or change my order?
What does made-to-order mean?
SIZING
What is my ring size?
CARE
What materials are used for producing Golia Jewelry?
What is your take on sustainability?
Where do you produce your jewelry?
What is the best care for my jewelry?
Can I shower with my jewelry?
How do I store my jewelry?
How can I clean my jewelry?
SHIPPING
Where do you ship to?
Do you ship during weekends?
What are the shipping costs?
Do the shipping costs include customs, duties and/or taxes?
How can I track my order?
When will be my item deliverd?
When will my 14K made-to-order purchase ship?
My item is lost in the mail, what to do?
I have received a defective product. What should I do?
RETURN & EXCHANGES
How can I return my order?
Can I exchange my order?
Will I get a full refund after I return my order?
Will I have to pay for a return shipment?
Can I get a refund for a 14K made-to-order purchase?
Can I return a sale purchase?
When do I get my refund?