FAQ

ORDERS
Where can I buy Golia Jewelry?
What payment methods do you accept?
Do you offer gift cards?
Does the shipping costs include customs, duties and/or taxes?
Is it possible to cancel or change my order?
SIZING
What is my ring size?
How do I find my ring size?
CARE
What is your jewelry made of?
How sustainable is your jewelry?
Where is the jewelry made?
What is the best care for my jewelry?
Can I shower with my jewelry?
How do I store my jewelry?
How can I clean my jewelry?
SHIPPING
Where do you ship to?
Do you ship during weekends?
How much are the shipping costs?
Does the shipping costs include customs, duties and/or taxes?
How can I track my order?
When will be my item deliverd?
My item is lost in the mail, what to do?
I have received a defective product. What should I do?
RETURN & EXCHANGES
How can I return my order?
How can I exchange my order?
Will I get a complete refund after I returned my order?
Will I have to pay for return shipping?
Can I get a refund for a 14K made-to-order purchase?
Can I return a sale purchase?
Can I return an item from the Vintage collection?
When do I get my refund?