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Where can I buy Golia Jewelry? Exclusively online here at goliajewelry.com and for the complete stockist list you can check out our Stores page.
Which payment methods do you accept? We accept the following payment methods: iDeal, Paypal, Mastercard, Visa, AMEX, Bancontant/Mister Cash.
Do I get discount on your Vintage collection? Because of the nature of these items, discounts are not applicable.
Where do you ship to? We ship worldwide.
How much are the shipping costs? Visit our Shipping page to see exact shipping costs per country.
When will I receive my order? The estimated delivery time is depending on your country. When your order has been shipped, you will receive a shipping confirmation email including a track & trace number. For more info please check out our Shipping page.
Is it possible to cancel or change my order? Yes, you can cancel or change your order within 1 hours after your placed and paid the order. Please contact us as soon as possible.
Can I return my order? Yes, if you want to return your item(s) please contact us (Dutch or English) within 14 days after purchase with your order number and reason. Please note that earrings may not be returned or exchanged due to hygienic purposes.
Will I get a complete refund after I returned my order? We will offer a complete refund if the item(s) are returned in an unworn condition and original packaging including the packing slip.
When do I get my refund? Refunds will be made in after we received the undamaged and unworn product within 15 days.
How can I track my order? A track and trace code will be provided with every order directly when the order has been shipped. *Please note that the tracking information can take a few hours to update.
Can I also return a sale purchase? Any purchases made during a sale are eligible for exchange or for store credit, no refunds.
Can I also return an item from your Vintage collection? Every item from this collection is vintage and unique. Because of the nature of these items we do not offer refunds. All sales of this collection are final.
JEWELRY & CARE
What is your jewelry made of? All of our pieces are made from high quality recycled silver and gold. Using 14K gold plating. 14K gold is composed of 58.3% gold and 41.6% of other metals.
How sustainable is your jewelry? All of our jewelry is made from recycled silver and gold, which consists of old silver and goldware, bought from local refineries and handcrafted by small family companies in Italy.
Where is the jewelry made? Golia jewelry is designed in Amsterdam and sourced, produced and handcrafted in Italy.
What is the best care for my jewelry? With good care our jewelry can last for a long period of time. Don't wear your jewelry too much during exercising or showering. Also, avoid contact with perfumes, lotions, hair products and seawater.
Can I shower with my jewelry? Our jewelry can last for a very long period of time, but our advise is to avoid (too much) contact with water and especially: shower gels, hair products, other lotions and seawater.
How do I store my jewelry? The best way to store your jewelry is in a dry and dark place. Do not store your jewelry in the bathroom or any other humid spots.
How can I clean my jewelry? If you decide to clean your jewelry, please be careful to avoid the gold plating from wearing off. Use a soft brush and a bit of warm water.
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